Impact Club FAQ & Support

Auto Renewal

Your membership will auto-renew through your original payment method, on the date or near the date to purchase. If you are a on a monthly membership, it will renew each month. If you selected a yearly or-bi-annual membership, it will renew on the appropriate date.

If the payment method we have on file cannot be processed for your subscription payment, you will be contacted to update your payment method. If you fail to update your payment information you will lose access to your membership access to your membership and your content. Memberships canceled due to lack of payment will be reinstated at current prices, so if you have access to special pricing you will lose it if you fail to keep your payments up to date.

How to update your credit card

 To edit or change your credit card information, log into your account, click on your profile picture or the avatar in the upper right corner. Click settings. Next, click on "billing info" on the top right and you will be able to update your card. 

How to cancel your Impact Club Membership

1. Log in to your account.
2. Click on your profile image in the top right corner of the page
3. Select "Settings" from the dropdown.
4. Click "Billing Info" at the top right of the page.
5. Click "Cancel"

Once canceled, access ends on the next billing cycle - either 30 days after your last payment if you're a monthly member, or one year after your last payment if you're an annual member. Once your access ends, you will not be able to view subscription content. 

Refunds

Due to the volume of content that you receive immediately upon becoming a member that cannot be returned, we do not offer refunds for the Impact Club membership under any circumstances. 

If you are not sure whether or not the program is right for you, please select the monthly membership option. 

What if I can't access my account?

On the login page, click "forgot password" to recover your login info and access your account. If you still need assistance, please email [email protected] and we will make sure you get your login information. 

When do we meet live?

On average there will be four events per month and schedule around major holidays. Event times vary, but can be found under the Events area of the community platform.

Will the live sessions be recorded?

Events other than the weekly check in's will be recorded and uploaded to the training library. Please allow 48 hours for live event recordings to be uploaded to your membership.

Can I pause my membership?

We are unable to pause memberships and have members keep content. You are paying for access to all of the membership materials as long as you have your subscription. You are welcome to cancel your membership at any time, though we cannot guarantee that you will be able to sign up again at the same price once you cancel.